DELIVERY & RETURNS POLICY

Delivery Charges

We use Hermes as our preferred delivery method using a signed for service but also offer the following local and collections services too which can be selected at checkout!.

• Delivery charges are £4.50 using a signed for service 2-4 working days
• Free delivery on all orders over £40.00
• Click & Collect in store available

​​All of our orders are lovingly packed in recyclable, reusable and biodegradable packaging, which is much kinder to the environment, we say no to plastic!

We will dispatch your order as quickly as possible Monday to Friday, the same day where possible. Orders placed after 1pm on Fridays will be dispatched the following Monday. 

For any orders placed over the weekend, these will be processed the following Monday.

Hassle Free Returns​

Here at Nature’s Gift Children’s Organic & Sustainable Clothing we want you to be happy with your purchase!  If for any reason you are unhappy with your purchase please do not worry, we offer a 14 day returns policy, where you can return any unused item(s), in its original packaging, with tags still attached in their original condition.​

Can I Exchange an Item?

Please contact us, and we will be happy to assist you further.

Faulty / Damaged Items.

If you have received items which are damaged or faulty please email us at hello@naturesgiftbysarah.com where we will be happy to help you.​

How Do I Return An Item

​Simply contact us using the contact form, stating the reason for return and your order number and we can then issue you with your unique returns number. Please send your parcel back to us quoting your returns number and reason for return using your method of courier. 

Please ensure that you have proof of postage and a tracking number when returning your parcel as we will not be held responsible for lost parcels returned to us without tracking information.​

We aim to credit to your original payment method within 10 working days.  

All delivery charges are non-refundable in any circumstances. 

If you received free shipping for spending over a certain amount and your refund takes your total order amount under the spend threshold, we reserve the right to also deduct our standard shipping fee of £4.5 from your refund.